Frequently Asked Questions

1. What makes Melanin Rose Skincare different from other skincare brands?

   • Melanin Rose Skincare is designed specifically for melanin-rich skin, using natural ingredients to enhance radiance, hydration, and overall skin health.

2. Are your products suitable for all skin types?

   • Yes! Our products are formulated to work with dry, oily, combination, and sensitive skin while addressing common concerns for melanin-rich skin.

3. Are your products 100% natural?

   • Yes! We carefully select high-quality, natural ingredients to nourish and protect your skin without harsh chemicals.

4. Do you test on animals?

   • No, all Melanin Rose Skincare products are cruelty-free and never tested on animals.

5. Are your products vegan?

   • Many of our products are vegan! Please check the ingredients list on each product page for details.

Product & Usage Questions

6. Which products are best for hyperpigmentation?

   • Our brightening serums and natural exfoliants help fade dark spots and even skin tone. Look for products with ingredients like vitamin C, turmeric, and licorice root extract.

7. Can I use Melanin Rose Skincare if I have sensitive skin?

   • Absolutely! We use gentle, nourishing ingredients to ensure our products work well for sensitive skin. However, we always recommend a patch test before full use.

8. How long does it take to see results?

   • Results vary, but many users notice improvements in hydration and glow within a few days. More noticeable results for concerns like hyperpigmentation can take 4-6 weeks with consistent use.

9. What order should I use my skincare products in?

   • A basic routine: Cleanser → Toner → Serum → Moisturizer → Sunscreen (AM only). If you use treatments or masks, apply them after cleansing.

   • Check with your doctor before use of any new health and beauty products 

10. Do I need sunscreen if I have melanin-rich skin?

• Yes! Sunscreen is essential to prevent hyperpigmentation, premature aging, and sun damage. We recommend using a broad-spectrum SPF daily.

Orders & Shipping

11. Where do you ship to?

• We currently ship nationwide 

12. How long does shipping take?

• Standard shipping takes about 3-7 business days, while expedited shipping options are available at checkout.

13. What is your return/exchange policy?

• Due to the nature of our products, we do not accept returns for opened items. However, if you experience an issue, please contact us, and we’ll be happy to help.

14. How can I track my order?

• Once your order is processed, you will receive a confirmation email with tracking information.

15. Do you offer wholesale or bulk orders?

• Yes! Please reach out via our wholesale inquiry form for bulk orders and partnership